Analyse Customer Feedback With NLP to Get Actionable Insights PART 2

It discusses the importance of reviewing customer feedback, distinguishing data from actionable insights, and transforming data into insights. Strategies for analyzing customer feedback with NLP include examining the frequency of words, word grouping, and sentiment analysis. Frequency of words involves counting and identifying key topics mentioned most frequently, while word grouping looks at terms that often occur together. Sentiment analysis helps in identifying the underlying sentiment of customers, distinguishing between positive, negative, and neutral word usage.