#ProductCon SF '23: Metrics That Matter: Bridging User Needs & Board Priorities by Pendo CPO

Bridging the gap between user needs and board expectations is a crucial challenge for product leaders in achieving success. 📊 "The real success comes not from the output, not from the launch, but when we start to get revenue, improve retention, and delight our users." 📱 iRobot focused on customer use of their mobile app to create stickiness, not just revenue, showing a focus on long-term customer satisfaction. 🔍 Leading indicators are crucial for staying on top of driving the outcomes we want. 📈 "How do we turn this data into outcomes well the first and sort of obvious action we can take from the data is to align our R&D investment to change our road map to make sure that we're building the things that continue to drive our success." 🧪 Experimentation and constant measurement of leading indicators are crucial for driving user adoption and retention in product development. 🔍 Starting with your Y and staying close to your customer, making sure you're driving value and differentiating with an innovative solution.