Webinar: 10 Metrics Every SaaS PM Should Use by fmr Facebook Product Leader, Anand Arivukkarasu

📊 Understanding business metrics like monthly recurring revenue, customer lifetime value, and customer acquisition cost is crucial for SaaS product managers to track and analyze. 📊 Monthly recurring revenue (MRR) or annual recurring revenue (ARR) is a crucial metric for SaaS product managers to track the company's revenue growth month over month. 📈 Tracking company-level metrics not only gives insight into revenue generation but also indicates how well the product is performing and its potential for growth. 📊 Understanding the average value of sale, number of transactions, retention, and profit margin from a customer helps in prioritizing business decisions. 📊 The top business metrics to be aware of are monthly recurring revenue, customer acquisition cost, customer lifetime value, and churn and retention rate. 📈 Net Promoter Score (NPS) is calculated based on whether customers would recommend your product, providing both metric and quality aspects. 📊 Calculating the NPS (Net Promoter Score) can help you understand if you're moving in a positive direction with your product over time. 🔍 Tracking the percentage of customers who are actually succeeding with the product provides strong proof points and helps in building case studies for best practices.